Refund & Cancellation Policy

Fees and Payments:

You agree that your Payment Method may be charged by our entity with our local payment service provider, and subject to the provisions of our Privacy Policy.

Payment Due at Time of Order; Non-Refundable:

You agree to pay all amounts due for Services at the time you order them. All amounts are non-refundable unless otherwise noted in the Refund Policy.

Price Changes:

DeepGenix reserves the right to change its prices and fees at any time, and such changes shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes in prices and fees shall be effective when the Services in question come up for renewal as further described below.

Payment Types:

Except as prohibited in any product-specific agreement, you may pay for Services by using any of the following “Payment Methods”:
• Net Banking
• Valid Credit card
• Valid Debit card
• Unified Payment Interface (UPI)
• Wallets, each a “Payment Method”. The “Express Checkout” feature automatically places an order for the applicable Service and charges the primary Payment Method on file for your Account. Confirmation of that order will be sent to the email address on file for your Account. Your Payment Method on file must be kept valid if you have any active Services in your Account. In addition, you agree that the location for the processing of your payments may change for any reason, including the type of Payment Method chosen, the currency selected, or changes or updates made to your Payment Method.
In case of subsequent subscription or availing further services, the user can avail option of auto deduction from the bank account used for previous transaction on the gateway. User can make necessary changes in bank accounts details in payment terms under gateway. Also, while making payment under gateway, the user can avail the option regarding payment of TDS. Under the gateway the user shall select the option for payment of TDS or nonpayment of TDS. GST provisions are applicable to all users.

Refunds Issued:

You agree that where refunds are issued to your Payment Method, DeepGenix's issuance of a refund receipt is only confirmation that DeepGenix has submitted your refund to the Payment Method charged at the time of the original sale, and that DeepGenix has no control over when the refund will be applied towards your Payment Method’s available balance. In case of Monthly Retainership or retainers midway refunds are not applicable. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames shall be as specified during payment gateway to a full billing cycle, or longer.
Refund will be initiated as per the refund Policy. The refund amount is expected to reflect in the customer account within the following timelines:
1.NEFT - 1 to 3 business days post refund initiation
2.Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
3.“PhonePe wallet” – Instant
In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then DeepGenix, in its sole and absolute discretion, reserves the right to issue the refund either (i) in the form of an in-store credit; (ii) via issuance of a DeepGenix check, which will be sent to the mailing address on file for your Account; (iii) same account used for original payment or (iv) in some jurisdictions, as a bank transfer, when the payment processor cannot refund back to the Payment Method. DeepGenix also has the right to offer an in-store credit for customers seeking refunds, even if there are no limitations on refunds imposed by the Payment Method.

Cancellation/amendment issues:

Cancellation and/or amendment of services are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant services provided in accordance with such relevant service provides wrt cancellation/refund policy. Prior to subscription, you must acquaint yourself with the relevant cancellation/refund policy with respect to the subscribe for the service. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant upgraded service shall be to your account.
In the event of cancellation of any paid services for which payment has been successfully made and a confirmation number has been generated, and the services has not been concluded due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at